Privacy Policy

Effective: February 2, 2026 · Last updated: February 2, 2026

Introduction

Neuro Spark Portal L.L.C operates Helix, a product development platform.

We collect only what we need, we protect what we collect, and we never sell your personal data.

Information We Collect

Information you provide:

• Account details (name, email, password, organization info)
• Product content (ideas, briefs, canvas materials, documents)
• Communications through AI assistants and support channels
• Billing information via payment processors

Information collected automatically:

• Usage metrics (features accessed, session length, navigation patterns)
• Device details (browser type, operating system, device identifiers, IP address)
• Access logs (timestamps, viewed pages, referring URLs)
• Third-party integration data

How We Use Information

We use information to operate and improve our services, personalize AI responses, enhance user experience, send communications, detect fraud, and meet legal requirements.

Your product data and conversations are not used to train general AI models. Your content remains yours.

Data Sharing & Disclosure

We do not sell your personal information. Data may be shared with:

• Service vendors who help operate the platform
• Third-party AI infrastructure providers
• Organization members per admin settings
• Legal authorities when required by law
• Acquirers during business transitions

Data Security

We protect your data with:

• TLS 1.3 encryption during transmission
• AES-256 encryption at rest
• Role-based access controls
• Multi-factor authentication
• SOC 2 compliant cloud infrastructure
• Strict data isolation between organizations

Your Rights

You may request access, correction, deletion, data portability, processing objection, and consent withdrawal. We commit to responding within one week at support@helixcanvas.ai.

Cookies & Tracking

We use three categories of cookies:

• Essential: Authentication and security
• Analytics: Usage improvement
• Preferences: User settings

You can manage cookies through your browser controls.

Data Retention

Active account data remains during your subscription. After account deletion, personal data is removed within 30 days, backups within 90 days. Anonymized analytics may persist longer, and legal obligations may extend retention.

Children's Privacy

Helix is designed for users 16 and older. We do not knowingly collect information from younger users.

Policy Changes

Material modifications will trigger email or platform notification at least 30 days prior to implementation.

Contact

Neuro Spark Portal L.L.C
Office 3 Al Muraqqabat, Malak Hamrain, Deira, Dubai, UAE
support@helixcanvas.ai